Our hours of operation are:

Monday - Friday: 9 AM - 5 PM EST

334 Cornelia St, Suite 530
Plattsburgh, NY 12901
Email: Customer Service
Telephone: 1-866-471-4237BR> Fax: 1-866-333-3935

Simply log-in to your account by clicking on 'My Account'. Select orders and you will be able to retrieve all order information.

Although we guarantee our products to be free from defect, returns are accepted provided that the original packaging has not been opened. A 25% restocking fee will be applied to all returns.

Before returning a product, contact jaycooper@lighthousefiber.com for a Return Authorization Number and return instructions.

All prices are quoted in US dollars.

Absolutely. We use the industry standard 128-bit encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

Orders are shipped every day from Monday to Friday before noon (EST). Orders placed after noon during the week day and on weekends will be shipped the next business day. Most standard products are in stock. Custom orders take on average 2-3 business days to process. Call for availability.

Shipping rates vary and depend on the destination point. Select the products you wish to purchase, then click checkout, and select your state/region and country. A list will appear on the right hand side indicating shipping rates and options.

Absolutely. Should you have special requirements simply email at jack@lighthousefiber.com or call at 1-866-471-4237 .